Compliance
mymuybueno® Recruitment Ltd (mymuybueno® Interior) does not charge fees or other charges to the seafarer, however the seafarer should be aware that costs may be incurred during the employment process for visas, medical certificates etc
All fees are borne by the Employing Vessel/Management/Owner/Captain/
mymuybueno Recruitment Ltd (mymuybueno® Interior) does not operate any blacklist
Please do not hesitate to contact us should you need any further assistance.
mymuybueno Recruitment Ltd (mymuybueno® Interior) has a complaints procedure in place. Please click here to review our procedure.
Our contact numbers are as follows:
Directors:
Justine Murphy: +44 (0) 203 399 9408
Address :
mymuybueno Recruitment Ltd
Michelin House
81 Fulham Road
London, SW3 6RD
UK
Last Revision: January 2021
Complaints Procedure
At mymuybueno Recruitment Ltd (mymuybueno Interior) we pride ourselves on our candidate friendly policies. We aim to provide candidates with an open transparent service that supports both our clients and the candidate we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.
If you have a complaint about mymuybueno Recruitment Ltd (mymuybueno Interior), please write to the Director Justine Murphy at our registered address:
mymuybueno Recruitment Ltd
Michelin House
81 Fulham Road
London, SW3 6RD
UK
Alternatively, you can e-mail [email protected] or call +44 (0)203 399 9408 outlining your concerns.
On receipt of your complaint, we will send you a letter or email, acknowledging your complaint and confirming its receipt. You should expect to receive this confirmation within 7 working days of us receiving your complaint.
We will then record your complaint in our central register and start to investigate on your behalf.
This is likely to involve the following steps:
(i) Examining your records to ascertain the sequence of relevant events
(ii) Asking the member of staff with whom you dealt to provide a written response
A full response to your complaint will be drafted by Justine Murphy. If appropriate, Justine may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.
We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt. Any unresolved complaints we advice be brought to the attention of the MCA UK. [email protected]
mymuybueno Recruitment Ltd (mymuybueno Interior). RESERVES THE RIGHT TO CHANGE OR AMEND OUR COMPLAINTS PROCEDURE WITHOUT NOTICE.